I have an extensive experience in Workforce Management. I have been a Real Time Monitoring Analyst, Scheduling and Forecasting Analyst, Capacity Planner and Reporting Analyst. I am proficient in MS Excel and have experience in Altreryx, Power BI, Databricks, Salesforce and Workday. I have used several Workforce Management tools such as Genesys, IEX, EWFM, BluePumpkin, Verint, CMS, etcv.
