Dynamic and results-oriented professional with over 9 years of experience in customer retention, service management, and team leadership within the financial services and BPO sectors. Proven track record in enhancing customer satisfaction, optimizing retention strategies, and driving continuous improvements in team performance. Skilled in resolving complex issues, analyzing customer data, and developing strategies that align with business goals. Adept at building collaborative relationships across departments to deliver a cohesive and seamless customer experience.
