A dedicated and versatile professional with over 10 years of teaching experience at the college level, demonstrating excellence in pedagogy, music performance, and student engagement. Transitioned to the contact center industry, where I excelled in customer service, managing high-profile accounts such as Sprint, GMAC Insurance, and Comcast, earning recognition as Top Agent of the Year. Afterward, spent 7 years teaching English in China, specializing in IGCSE, IELTS, and TOEFL preparation, with a proven track record of guiding students to success in competitive scholarship interviews. Most recently, I have leveraged my administrative skills as a Virtual Assistant, mastering cold calling, communication, and database management tools like Brivity, along with proficiency in Google Apps to support real estate professionals with exceptional organizational and communication abilities.
