Hi, I’m Jenalyn Juntilla I provide professional support in Customer service and Social Media Management. I offer professional assistance with strong optimal results and possess expertise in various areas, including
Customer support services
-billing, and payments concerns using CRM systems
-Managing transactions (Excel, Google Sheets)
-Email and chat support inquiries (Gmail, Outlook, MS Teams, Zendesk)
Social Media Management Services
-Content creation (Canva posts, CapCut video editing, captions)
-Scheduling & publishing (Meta Business Suite, TikTok Scheduler, Hootsuite, Buffer)
-Community management (replying to comments and messages, audience engagement)
-Analytics & reporting (Instagram Insights, TikTok Analytics, Google Analytics)
-Brand consistency (aesthetic planning, content themes, brand voice)
-Paid advertising support (Google Ads campaign setup, ad monitoring, basic optimization)
I bring organization, clear communication, and efficiency to every task
