An experienced Team Manager with a demonstrated history of working in the Information Technology and Customer Services Industry. Skilled in Technical Support, Customer Retention, Operational Excellence, Escalation, and Chat Support.
With almost 12 years and mixed experience in different programs and Line of Business, I handled a variety of roles and helped create a process that improved our customer response strategy, innovating new processes and managing overall customer service flow which helps us achieve our goals and increase our teams productivity.
My experience and knowledge in handling basic to complex customer issues helped me create an action plan that simplified and improve our New hires’ performance. My interpersonal skills helped in improving our agents’ skills. Throughout my career with Sutherland, I have demonstrated excellent skills in customer service, quality assurance, and received several award.
Furthermore, my outstanding communication, interpersonal, and time management abilities are certain to make a significant contribution to the business success and growth.
