Real Estate Virtual Assistant | CRM & Client Support Specialist

-Experienced Customer Support and Administrative Professional
-Experience in BPO, Healthcare, and Real Estate supporting U.S.-based clients
-3 years of in both inbound and outbound calls

*Professional Experience Highlights*
Customer Support & BPO (-----------)
-Handled inbound and outbound calls for U.S. clients
-Resolved customer inquiries, complaints, and account issues
-Provided technical troubleshooting and product support
-Assisted with billing, orders, and promotions
-Maintained professionalism while handling high call volumes

Quality Improvement Specialist- Therapeutic Clinic (NY, USA |-----------)
-Provided administrative and client support via phone, email, chat, and Zoom
-Performed data entry, document verification, and quality reviews
-Assisted with audits and compliance requirements
-Maintained accurate and confidential digital records

Transaction Coordinator / Real Estate - Texas, USA (-----------)
-Managed real estate transactions from contract to closing
-Coordinated communication between clients, agents, lenders, and title companies
-Prepared and reviewed contracts, disclosures, and closing documents
-Managed calendars, emails, and scheduling
-Assisted with listings, showings, and client follow-ups
-Supported Facebook marketing and lead generation campaigns

Skills & Tools
-Customer Service & Client Communication
-Administrative & Real Estate Transaction Support
-CRM & Lead Management
-Facebook Marketing & Lead Generation

Tools:
HAR | GoHighLevel | Facebook Business Ads| Zapier | Lofty | Google Workspace | Notion I Docusign | Zipform |

Why Hire Me?
I am dependable, organized, and easy to work with. I value confidentiality, clear communication, and long-term client relationships. I take ownership of my work and treat every business I support with care and professionalism.

If you’re looking for a reliable remote tea-----------mber who can support your customers and daily operations, I would be happy to work with you.

-Marie Edessa Loto
My resume link: -----------

Professional Portfolio: -----------