I started as Customer Service Representative, become Fraud Agent, and eventually promoted as Associate Manager. I've been with my previous BPO Company for over 5 years.
Managing Team Performance: Improve team performance on
Fraud metrics through behavioral coaching and setting effective
action plans
Accomplish weekly deliverables, such as: coaching compliance
inclusive of RCAs and action Plans
Team attendance infractions insights thru internal Sutherland
attendance tool and report potential red flag on employee
retention
Set up accountability discussions on attendance and
performance challenges
Keep employees in the loop for any internal and external updates
Have Team participate on Site and Program employee
engagement activities
