With over a decade of experience in the BPO industry, I specialize in process improvements and leadership initiatives. In my role as a Junior Business Analyst, I evaluate end-to-end processes, develop departmental metrics, and collaborate with cross-functional teams to achieve business objectives. I have leveraged my project management and data analysis skills to drive key initiatives and enhance operational efficiency.
Additionally, I conducted supply variance analyses to identify performance gaps and provided essential support to frontline tea-----------mbers as a Team Captain prior to becoming a Business Analyst. Recognized as a KPI Champion, I successfully launched several initiatives aimed at enhancing performance and driving operational excellence.
