Dedicated professional with one year of experience in the BPO industry, specifically with Amazon, seeking to leverage my skills as a Medical Virtual Assistant. A graduate of Veterinary Medicine and a licensed practitioner, I possess a unique blend of customer service expertise and medical knowledge, making me well-suited for supporting healthcare professionals and enhancing patient care.
Key Skills:
Strong communication and interpersonal skills developed through customer interactions in a high-volume BPO environment.
Proficient in handling medical records, scheduling appointments, and managing patient inquiries.
In-depth understanding of veterinary medicine, allowing for informed discussions and support related to animal health.
Familiarity with healthcare software and patient management systems.
Excellent organizational skills and attention to detail, ensuring accuracy in documentation and reporting.
Experience: BPO Customer Service Associate – (Sutherland) Amazon----------- Provided exceptional customer service in a fast-paced environment, handling inquiries and resolving issues efficiently.
Developed strong problem-solving skills, managing complex situations and ensuring customer satisfaction.
Collaborated with tea-----------mbers to streamline processes and improve service delivery.
Education: Doctor of Veterinary Medicine
Central Luzon State University
2022
Licensure:
Licensed Veterinary Practitioner Veterinary Licensure Examination (2022)
Objective: Eager to transition into the medical field as a Virtual Assistant, utilizing my veterinary background and customer service experience to support healthcare providers and enhance patient interactions effectively.
