TESOL Certified English as a Second Language Teacher with over 5 years of teaching students online from China, Hong Kong, Korea, and Taiwan, with unique needs and backgrounds, on their English language journey. Results-driven educator with a strong background in student enrollment and retention. Achieved a significant increase in student enrollment within 6 months as a General Teacher. Promoted to Advanced Regular Teacher after one year, maintaining an impressive 80% retention rate of regular students. Clear and effective communicator highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and innovative lesson planning. Experienced Guest Service Associate with nearly three years of delivering exceptional customer service to guests all around the world. A strong problem-solver, developed through handling various situations, such as booking changes and addressing guest concerns. Expertise in managing bookings and reservations using Property Management System (PMS) and responding to customer inquiries via phone, email, and chat platforms.
