Hello there, I'mArianne from the Philippines. I help businesses run smoothly by taking care of operations, new hire training, employee administration, payroll coordination, and client staffing support to ensure smooth and efficient operations and keep things organized so teams can focus on what they do best. From managing schedules and tracking performance to supporting customers and handling day-to-day office tasks, I make sure everything works efficiently and on time. I also serve as a key liaison between internal teams, employees, and clients.
What I help businesses with:
Plan and assign staff schedules
Adjust shifts, breaks, and rest days as needed
Track attendance, absenteeism, and time-off trends
Monitor workforce activity in real time and recommend adjustments
Prepare reports for daily and weekly operations
Support customer inquiries and resolve order, account, billing, and service issues
Manage teams and assist with staff coordination
Process payroll and handle cash management
Ensure accurate and timely payroll submission
Maintain compensation records and documentation
Track sales and manage inventory
Maintain accurate records and documentation
Assist with operational planning and short-term forecasting
Stock ordering & stock replenishment
Order issue management
Inventory management
General administrative support
Inbox & email management
Appointment scheduling
Data entry & data accurayce
Online research & data analysis
CRM database management
Respond to social media comments & inquiries
Prepare reports, presentations, and business correspondence
Process documentation & SOP creation
Maintain reports, trackers, and dashboards
Support new hire onboarding coordination and training
Address employee concerns and coordinate resolutions
Assist in resolving staffing-related issues promptly
Coordinate staffing allocations based on client needs
Support service delivery by ensuring workforce readiness
Identify process gaps and recommend operational improvements
Analyze data, forecast demand, and optimize workforce allocation
Tools I'm proficient at:
Zendesk, Genesys, Alvaria/Aspect, Meta Business Suite, Zoom, Microsoft Teams, Google Meet, -----------, Google Workspace (Gmail, Docs, Sheets, Forms, Drive) Microsoft Office (Word, Excel, PowerPoint, OneDrive), AI tools as ChatGPT, Google Gemini
My Availability:
I am available to work full-time, part-time, or 10–15 hours weekly. I am also flexible to work US time zones, including Australia, UK, EU, and Canada time zones.
Why work with me this year:
2+ years experience managing remote or distributed teams
Strong organizational and project coordination skills
Excellent written and verbal English communication
Reliable, strong attention to detail and ability to manage multiple priorities
Ensure that staffing, scheduling, and operational performance align with client needs and organizational goals
Familiar with Zendesk reporting and scheduling tools
Proficiency in Excel and Google Sheets, and CRM systems
Invite me for an interview.
You need an online assistant you can trust, someone who has the experience supporting businesses and one who won't ghost you when things get tough at work. That's me. Message me today and let's chat soon.
Account Management, English Speaking, Customer Service, Capacity Planning, Workforce Management, Analytics, Attention to Detail, Human Resources, English Proficiency, Operation Management, Dispatching, Executive Assistance, Payroll, Communication, Scheduling, Business Management
