Throughout my career progression from customer care specialist to officer in-charge, I have never lost sight of the fact that employee satisfaction drives performance. Enthusiastic and dedicated customer support professional with over 10 years of experience in delivering exceptional service. Adept at handling inquiries, resolving issues, and ensuring customer satisfaction across multiple channels including phone, email, and chat. Skilled in using CRM tools and troubleshooting software, with a strong ability to communicate complex information clearly and empathetically. Passionate about creating positive experiences and building long-term relationships with customers. Committed to continuous improvement and team collaboration, always striving to enhance service quality and operational efficiency.
