An ITIL V3-certified Senior Service Manager specializing in CRM Management,
Service Delivery B2B Support and Problem Resolution. With a strong
foundation in Business Governance specially in Telcommuncation Services for
both Pre-Post Sales Service process. I excel at aligning IT services with
business objectives and managing Complex Customer Accounts with Billed
Revenue of S3M and up. Committed to driving business success through
effective IT Service management and continuous improvements seeking to
contribute my expertise to a forward-thinking company that values innovation
and efficiency.
