Job Experience :
6 years Customer Service Agent
2 years Airline Duty Supervisor
Key Skills:
1. Communication: Excellent verbal and written communication skills to interact effectively with customers.
2. Problem-Solving: Strong analytical abilities to identify issues and provide solutions quickly.
3. Empathy: Ability to understand customer concerns and respond with compassion and care.
4. Product Knowledge: In-depth knowledge of products/services offered to provide accurate information.
5. Multitasking: Efficiently handle multiple inquiries simultaneously while maintaining quality service.
6. Technology Proficiency: Familiarity with customer service software and communication tools.
7. Team Collaboration: Works well in a team environment and contributes to a positive workplace culture.
Education: Bachelors Degree
Languages: English, Filipino
Achievements:
• Consistently received positive feedback from customers.
• Successfully resolved customer issues on the first contact.
