I've been in the BPO industry for 6 years. I have experience in customer service, technical support, and back office roles. I became a subject matter expert in 2022 and was promoted to team lead in 2023. I have experience in Zendesk, CRM, Salesforce, Workbench, and Five9. I know how to utilize Google and Microsoft tools for any admin tasks. I can adapt easily and learn fast. I am good at multitasking as well.
