Professional Experience
IT Support
- Design, set up, manage, and change various infrastructure and user services across multiple technologies. - Manage servers, storage, networks, Active Directory, SAP Basis, and both public and private clouds. - Oversee data center technologies. - Handle software and hardware issues; monitor systems and troubleshoot problems to ensure smooth operations.
Head Coach for Competitive Gaming Teams
- Transitioned from professional player in Arena of Valor to coaching teams in League of Legends: Wild Rift and Arena of Valor. - Coordinate daily training sessions with international teams from China, Taiwan, Vietnam, and Thailand. - Provide regular feedback on player performance and develop weekly training plans to enhance skills for competitions at all levels.
Support Services Administrator (SSA I)
- Managed denied medical insurance claims and communicated with insurance providers to assist hospitals in payment recovery. - Consistently met daily targets while ensuring accuracy.
Customer Service Representative at Amazon
- Assisted sellers via email, phone, and chat support, addressing their questions and providing solutions.
Key Skills
- Strong technical skills in IT infrastructure and support.- Experience in coaching and team management in competitive gaming.- Proficient in customer service and problem resolution.
Objective
- Strive to excel in every role by leveraging a unique blend of technical expertise, coaching experience, and customer service know-how.
