E-Commerce Order Fulfillment & Operations Specialist | 3+ Years

I'm an E-Commerce Operations VA with 3+ years of experience managing 14 international Shopify Plus stores across the US, UK, Germany, France, Sweden, Norway, Italy, Japan, and Korea.
I handle order processing, refund negotiations, customer escalations, funnel QA, and data reporting. I also built custom Python tools to analyze customer reviews and automate shipping responses — directly improving store operations.
What I bring to your store:

Shopify Plus store management (orders, refunds, product updates, inventory)
Customer support via Zendesk, Freshdesk and Gorgias (email, chat, escalations)
Funnel QA and testing (discounts, currency, cart, mobile)
Data reporting and dashboards (Google Sheets, Excel)
Custom automation tools (Python, Excel)
Recruitment admin support (HireVue, Taleo, scheduling, compliance)

Available part-time — 4 hours/day. Reliable, self-managed, and ready to hit the ground running.