With an intense background in customer service, I have developed my expertise through a dynamic career progression, starting as a call center agent and rising through the ranks as a Quality Assurance Specialist and then a Customer Care Supervisor. From there I have learned an in depth and thorough importance of prioritizing customer needs while meeting and exceeding company role and expectations. My background is rich with expertise in telecommunications, travel and tourism, real-estate and logistics.
Additionally, my skillset extends to proactive outreach where I have effectively managed cold calling to source out new sales opportunities and route qualified potential candidates for further development and closure.
My versatility is further demonstrated by my firsthand experience in customer service as a sales marketing specialist assigned in Expo 2020 Dubai where I have showcased one on one interaction on sales particularly with VIPs and expo delegates from around the world. The experience had taught me humbly to be delicate in dealing with customer issues and complains from which my customer-client journey is particularly rooted for.
My journey reflects a relentless commitment to excellence and a deep understanding of customer engagement and sales strategies.
