I am a results-driven E-Commerce Virtual Assistant and Customer Support Specialist with 4+ years of remote work experience helping online businesses scale their TikTok Shop operations, manage affiliate programs, and build engaged ----------- communities.
I specialize in end-to-end e-commerce operations, creator and influencer outreach, and community moderation, so business owners can focus on growth while I handle the day-to-day. My background includes BPO experience with TTEC (DoorDash) and TELUS International (Uber), where I handled high-volume chat and email support, CRM documentation, fraud investigation, and SLA compliance.
I’ve managed 100+ daily customer inquiries, maintained first-contact resolution rates, and ensured audit-ready records across all communication channels. I’m also experienced in order processing, returns and refunds management, and post-purchase customer communication.
Whether you need a TikTok Shop VA, an Affiliate Manager, a ----------- Community Manager, or a dedicated Customer Service Representative, I bring proven systems, strong written and verbal English communication, and a remote-first work ethic. Tools I use daily include TikTok Seller Center, Google Workspace, Trello, Asana, Slack, Canva, Fastmoss, Euka (onboarding), CapCut, and CRM platforms.
