Results-driven e-commerce specialist with a strong background in product management and customer support. Expertise in product research, listing, and bulk updates using CSV files, alongside effective inventory monitoring and order fulfillment. Proficient in social media management and graphic design, driving brand awareness and customer engagement.
Skilled in managing customer interactions through email and live chat, resolving issues promptly and maintaining high satisfaction levels. Experienced in tracking order movements and analyzing cost data, as well as processing returns, exchanges, and chargebacks. Adept at running promotional sales and collaborating with suppliers and warehouses to streamline operations. Committed to enhancing customer experiences and managing reviews to strengthen brand trust.
