Experienced IT and Technical Support professional with a strong background in service coordination, field technician support, and administrative tasks. Currently working as a Service Delivery Coordinator at IT ServicePoint, where I help manage daily IT service operations, coordinate field technicians, and support projects such as the Unisys McDonald’s rollout. I also assist the Project Manager by preparing reports, organizing files, and handling project documentation to keep operations running smoothly.
I am skilled in communicating with clients, scheduling technicians, tracking service tickets, and making sure tasks are completed on time and according to scope. I provide advanced support for escalated issues and help guide technicians during installations and troubleshooting.
Previously, I worked as a Technical Support Engineer supporting SolarEdge products, where I handled customer inquiries, troubleshot technical issues, and supported field technicians using CRM systems. I also helped improve internal documentation to make support processes more efficient.
With a background in solar engineering and project coordination, I bring a balance of technical knowledge, organization, and customer-focused support. I am detail-oriented, reliable, and proactive, with the ability to support both technical teams and management in fast-paced work environments.
