Reliable Customer Support & Virtual Assistant with 3+ Years of BPO Experience
I’m a results-driven Customer Support and Virtual Assistant professional with 3+ years of experience in customer service, property management software support, quality assurance, and administrative support.
I have hands-on experience handling email, live chat, and phone support, resolving customer concerns, managing inquiries, documenting cases, following processes, and coordinating with internal teams to ensure issues are resolved accurately and efficiently.
I’m highly organized, detail-oriented, dependable, and comfortable working independently while following established processes and instructions. I understand the importance of fast response times, clear communication, accuracy, and excellent customer experience.
💼 What I Can Help You With
Customer Service & Customer Support<8efe80624d780eba0c6493ec45140364>Email & Inbox Management
Live Chat Support
Phone & Inbound Support
Administrative Assistance
Data Entry & Data Management
Appointment & Calendar Scheduling
Customer Follow-ups
Order & Case Management
CRM Updates & Documentation
Property Management Support
Tenant/Resident Support
Lead Management & Follow-ups
Quality Assurance & Customer Interaction Monitoring
Process Documentation & Improvement
Escalation & Issue Resolution
Online Research
Basic Reporting & Administrative Tasks
🏢 Professional Experience
Product Support Agent – RealPage Philippines Inc.
September 2023 – Present
Provide customer support for property management software.
Handle customer concerns through multiple communication channels.
Troubleshoot issues and work toward first-contact resolution.
Document customer interactions and maintain accurate case information.
Meet performance standards related to response time, productivity, and customer satisfaction.
Identify recurring customer issues and provide feedback to improve support processes and system usability.
Collaborate with internal teams to resolve complex concerns and escalations.
Quality Analyst – Tech Mahindra
April 2023 – September 2023
Monitored and evaluated customer interactions based on client and company quality standards.
Reviewed calls and customer interactions for accuracy, compliance, and service quality.
Provided constructive feedback and coaching recommendations to improve agent performance.
Identified trends and opportunities for process improvement.
Maintained attention to detail while handling high-volume evaluations.
Customer Support Representative – Tech Mahindra
April 2022 – April 2023
Provided customer support through phone, email, and other communication channels.
Assisted customers with inquiries, account concerns, troubleshooting, and service-related issues.
Resolved customer concerns efficiently while maintaining a professional and empathetic approach.
Followed established processes, scripts, and quality standards to ensure accurate and consistent service.
Documented customer interactions and updated relevant information in company systems.
Handled high-volume customer interactions while maintaining productivity and service quality.
Escalated complex or unresolved concerns to the appropriate team when necessary.
Built positive customer relationships through clear communication and effective problem-solving.
⭐ Why Work With Me?
✔ Reliable and dependable – I take ownership of my responsibilities and follow through on assigned tasks.
✔ Strong written and verbal communication – I can communicate professionally and clearly with customers, clients, and tea-----------mbers.
✔ Detail-oriented – I understand that accuracy matters, especially when handling customer information, orders, schedules, and documentation.
✔ Process-driven – I’m comfortable following scripts, SOPs, workflows, templates, and detailed instructions consistently.
✔ Customer-focused – I always aim to provide helpful, professional, and empathetic support.
✔ Adaptable – I can quickly learn new tools, systems, products, and processes.
✔ Problem solver – I approach customer and administrative issues logically and look for practical solutions.
🛠️ Core Skills
Customer Support | Virtual Assistance | Administrative Support | Email Support | Live Chat | Phone Support | Data Entry | CRM | Property Management | Quality Assurance | Order Management | Scheduling | Calendar Management | Customer Service | Lead Follow-up | Case Management | Troubleshooting | Documentation | Research | Process Improvement
I’m comfortable learning new software and tools and can quickly adapt to your preferred systems and workflows.
If you're looking for someone reliable, organized, detail-oriented, and committed to providing excellent customer support, I’d be happy to become part of your team.
Verified
