I’m an experienced customer service and QA professional with over 8 years in the iGaming, e-commerce, and tech support industries. I’m highly skilled in managing high-volume customer interactions, process optimization, and quality assurance, with proven expertise in tools like Zendesk, Salesforce, Genesys, Jira, and Bloomreach.
Throughout my career, I’ve been recognized for maintaining top-tier quality scores, providing actionable insights, and driving improvements in both team performance and customer satisfaction. I’m adaptable, detail-oriented, and passionate about creating seamless customer experiences through efficient communication and data-driven problem-solving.
I aim to be known as a reliable, collaborative, and improvement-driven professional who consistently delivers excellence in every task.
