I’m a reliable and detail-oriented Customer Support and Virtual Assistant with over 6 years of experience handling ecommerce accounts and 7 years of remote work experience in operations and admin support.
I specialize in helping businesses provide excellent customer service while keeping backend operations organized and efficient. I’ve handled phone, email, and chat support, ensuring customers receive timely, accurate, and professional assistance.
In my previous roles, I assisted customers with order placement, product inquiries, account updates, refunds, and troubleshooting downloads. I also supported sales through chat for software products, helping convert inquiries into purchases.
Beyond customer service, I have strong administrative and operations experience. I’ve worked as an operator for a debt settlement company where I handled inbound calls, gathered and routed client information, managed fax documents, and ensured all communications were directed to the correct department. I also performed daily CRM audits, verifying that activity logs and timestamps were accurate and consistent—ensuring accountability and data integrity.
Currently, I work remotely with a mortgage company where I handle document downloading and file organization. I ensure that all borrower documents are accurately saved, properly labeled, and ready for audits. This role has strengthened my attention to detail and ability to follow strict processes.
In addition, I create my own content on Facebook and have basic video editing skills using CapCut and YouCut. I can assist with simple social media tasks and short-form video editing when needed.
Here’s what I can help you with:
• Customer support (email, chat, phone)
• Order processing, refunds, and account updates
• CRM management and data entry
• Admin support and file organization
• Call handling and lead routing
• Document processing and auditing
• Basic social media content and video editing
I am dependable, quick to learn new tools, and committed to delivering high-quality work. I understand the importance of clear communication, meeting deadlines, and representing your business professionally.
If you’re looking for someone who can support both your customers and your operations with consistency and care, I’d be happy to help.
Let’s work together.
