Versatile and detail-oriented professional with over 15 years of diverse experience spanning property management, customer service, and administrative support. Certified Occupancy Specialist with proven expertise in affordable housing programs, tenant compliance, and staff management. Skilled in customer support roles, excelling in voice, email, and directory assistance services. Proficient in leveraging technology to optimize workflows and enhance productivity.
KEY SKILLS
1. Housing Compliance and Administration
a. Proficient in affordable housing program compliance (federal/state regulations).
b. Expertise in processing rental applications and certifications (move-ins, annual, and interim).
c. Skilled in conducting credit/criminal background checks and verifying income/assets.
d. Experienced in calculating rental amounts and managing vacancy reports.
2. Leadership and Team Management
a. Effective team leader with experience supervising 10+ staff members.
b. Proficient in scheduling, performance evaluation, and KPI reporting.
c. Skilled in optimizing workflows to improve team productivity (e.g., reducing application processing time by 20%).
3. Administrative Support
a. Adept at appointment setting, calendar management, and travel coordination.
b. Experienced with platforms like Egencia for travel arrangements.
c. Strong organizational skills, including maintaining detailed records and databases.
4. Customer Service
a. Exceptional voice-based customer service for directory assistance and order-taking.
b. Experience handling email support and various customer inquiries.
c. Proven ability to deliver professional, timely, and friendly service in fast-paced
environments.
5. Technical and Tools Proficiency
a. Skilled in Microsoft Office Suite (Word, Excel, Outlook).
b. Knowledgeable in housing and travel management software/tools.
c. Familiar with database and reporting tools.
6. Soft Skills
a. Strong problem-solving and critical-thinking abilities.
b. Excellent written and verbal communication skills.
c. Highly detail-oriented and able to manage competing priorities.
Verified
