Hi! I'm ----------- -----------, a passionate and dedicated HIPAA Certified Medical Virtual Assistant and Executive Virtual Assistant.
I bring a unique blend of over 6 years of corporate experience and strong knowledge and passion for healthcare.
My goal? To help you manage the day-to-day and even personal tasks, so you can prioritize your patients and your practice.
I hold 2 Degrees:
- 1st Degree (-----------): Bachelor of Science in Business Management
- 2nd Degree (-----------): Bachelor of Science in Nursing
June 2025 - Present:
MEDICAL VIRTUAL ASSISTANT: Emery Physical Therapy, Illinois
- Support day-to-day clinic operations, 2 out of 4 branches
- Serve as the first point of contact for patients through multiple channels: via RingCentral, Google Voice,??email, and SMS
- Respond promptly to inquiries regarding appointments, follow-ups, and general inquiries.
- Handle inbound calls for scheduling, rescheduling, cancellations, new patients, and former patients.
- Conduct outbound calls to new leads and referring doctors, leave voicemails, and send SMS follow-ups.
- Send timely appointment reminders
- Coordinate closely with the internal team to manage scheduling conflicts and resolve patient queries.
- Verify insurance eligibility and benefits via portals such as Availity, Connex, and call direct insurance hotlines.
- Submit and follow up on prior authorization requests through insurance platforms. - Gather patient information and send intake forms.
- Ensure timely data entry into the EMR/EHR system (OptimisPT)
- Create and update patient profiles, manage health records, upload and maintain clinic documents, and faxes on the EHR.
- Ensure HIPAA compliance.
January 2023 - March 2025:
STUDENT NURSE in Various Private and Public Hospitals in Rizal, Philippines,
Across different areas such as:
- Emergency Room
- Maternity Ward
- Labor and Delivery Room
- Operating Room
- General ward
- Surgery ward
- Medicine ward
- Psychiatric ward
OTHER CORPORATE EXPERIENCE:
Jul 2015 - Oct 2020 & Feb - Dec 2024
ACCOUNT AND MARKETING MANAGER: Carousell Philippines (e-commerce real estate tech similar to Zillow)
- ensured seamless support throughout the customer journey.
- Leads Generation (Cold calling, email marketing, networking, creating creatives on Canva)
- Reached and exceeded monthly and annual sales quotas and widened client base.
- Attended real estate events and conferences to build a network and brand presence.
- Created marketing materials and deck presentations.
- Booked meetings and appointments
- Conducted client presentations.
- Tailored marketing packages and proposals.
- Conducted onboarding sessions for new clients.
- Provided after-sales customer service by proactively resolving client concerns. - - Delivered customer support by helping clients boost visibility, branding exposure, and generate leads through Carousell’s digital ads.
- Utilized Salesforce extensively for data entry, sales tracking, pipeline management, and client updates.
- Coordinated with cross-functional teams (AdOps, Tech) to ensure timely and effective execution.
- Monitored payments, sent billings, and follow-ups.
- Used Salesforce extensively (CRM navigation and data entry)
- Helped my clients advertise, promote, and post their listings.
- Closely worked with other teams to make sure the campaigns and creatives of my clients are running smoothly.
- Made sure to optimize the accounts of my clients to increase visibility, leads, and eventually help them close sales.
- Provided post-sales service (excellent customer service)
- Made sure to monitor payment and send billings and follow-ups
- Ensured to track expiring deals and contracts and renew these clients (Client retention)
TRAINING, WEBINARS & INTERNSHIP ATTENDED:
June 2025: 10-Day INTERNSHIP IN MEDICAL VIRTUAL ASSISTANCE
April 2025: 14-Day MEDICAL VIRTUAL ASSISTANCE TRAINING
- HIPAA Certified
- Patient Intake
- Appointment Scheduling
- EHR Navigation (Practice Fusion, Simple Practice, AthenaHealth)
- Insurance Verification / Verification of Benefits
- Prior Authorization
- Medical Billing and Scribing
- Medical Records Management
- Mental Health, Telemedicine & Home Health Clinic
- Patient Coordinator
May 2025: EXECUTIVE VIRTUAL ASSISTANCE
- Calendar Management
- Inbox Management
- Travel Management
- Data entry
- Event Management
- Household Management
- Meeting Management
TOOLS:
Google Workspace, Microsoft Office, Salesforce, Mailchimp, Base, Asana, Notion, Canva, Slack, Calendly, RingCentral, Google Voice, Practice Fusion, Simple Practice, AthenaHealth, Availity, Cover-----------ds, Zappier, Mailchimp.
In 2021, I realized that the service I provided to clients in my previous company sparked a deeper calling. I wanted to take my passion for service to a more meaningful and deeper level, particularly in healthcare. This decision was deeply inspired by the pandemic and my mother’s battle with cancer.
This path has strengthened my empathy, attention to detail, and grit under pressure, qualities I bring to every client relationship.
What You Can Expect Fro-----------
- A growth mindset and strong work ethic
- Clear communication and proactive updates
- Adaptability to your tools and workflows
- A commitment to helping your business thrive
I promise you I will do my best to provide support for your clinic. Within a month or two at the most, I will excel in this role.
Let's connect. I'm ready when you are.
Portfolio: ---------------------------------nva.site/portfolio-------------------------mva
