I am Tony, an experienced IT professional with over 11 years in the industry. My expertise spans IT support, system administration, and service delivery, I pride myself on being a problem solver, adept at handling complex issues while maintaining a clear and professional communication style. My hands-on experience in IT operations, combined with a proactive learning mindset, enables me to adapt to new tools and processes efficiently. Whether it's configuring systems, resolving technical issues, or providing customer-facing support, I approach every task with dedication and attention to detail.
With a solid foundation in IT and a proven track record in both Level 1 and Level 2 technical support, I am confident in my ability to deliver reliable solutions and contribute positively to any organization I work with and I firmly believe in providing technical support/customer service with a Smile :)
Here is how I can help you:
• Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive, etc.)
• Microsoft Azure Administration (Conditional Access, Device Compliance. PIM, Intune, etc.)
• Active Directory Management (Group Policy/OU Management, User/Device Onboard/Offboard, Attributes Configuration)
• Windows Server Administration
• Hyper-V Management, Virtualization
• Backup and Recovery Management (Cove backup, Altaro, Action1)
• Email and Domain Migration.
• Onboarding/Offboarding users on On Prem AD | O365 Admin Console
• Workstation Setup (MacOS, Windows OS)
• Remote troubleshooting
• 3rd Party License Management and Deployment (Pax8 | Dicker Data)
• Google Workspace administration
• Patch Management/Deployment (N-Central/Action1)
• Security Operations (MS Defender, -----------cast, Avanan. Threatlocker, Huntress)
• Mobile Device Management (iOS | Android Support, OKTA, Intune)
• Communications (MS Teams, Slack, GMeet, -----------, Zoom)
• KB Article documentation, management and proof-reading
• Problem Management, Root Cause Analysis, Reporting
• Handling Triages, 3rd Party/Vendor Communications.
I am proficient in the following applications:
• RMM (ConnectWise Manage, Halo, ServiceNow, Atera, NinjaOne)
• Knowledge Base Utilization (Halo, HUDU, ITGlue)
• Citrix Workspace/Receiver
• ConnectWise Automate
• N-Able | TeamViewer | Splashtop | Log Me In(LMI)
• Telephony Management (3CX | Avaya | Five9 | Grasshopper)
• OKTA | Intune
• VPN (Cisco Anyconnect, FortiClient)
• Windows Server | Azure AD | On-Prem AD
• O365 Administration
