Experienced Operations and Customer Support professional with nearly 8 years of experience supporting international clients, managing service operations, coordinating vendors, handling customer escalations, and improving business processes.
I currently support Lexmark ( now Xerox ) Managed Print Services operations, overseeing 3,700+ devices while coordinating service requests, monitoring operational performance, managing escalations and working with internal teams and client stakeholders. I also have experience in project controls, resource management, forecasting, data reporting and service desk operations.
I’m highly proficient in Microsoft Excel, Power Automate, Power BI, workflow automation, data analysis and IT service management with certifications in ITIL V4, Microsoft Power Automate, and Generative AI.
I can help businesses with virtual assistance, customer support, email and ticket management, data entry and analysis, reporting, administrative operations, process documentation and workflow automation.
I’m comfortable working independently, managing multiple priorities, communicating with international clients, and taking ownership of tasks from start to completion. I consistently achieved 100% task completion month-over-month in my previous work, contributing approximately 10% of overall team output.
