###Professional Profile
* Customer Support & E-commerce Specialist with 3+ years of experience in BPO, eCommerce, and B2B environments
* Experienced in technical support, billing & payment disputes, invoice processing, and order management
* Skilled in handling B2B dispute inquiries and client account coordination
* Strong communicator focused on empathetic, solution-oriented service
* Committed to improving retention, customer satisfaction, and operational efficiency
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### Brands Supported
*Conscious Items
* TWO Inc.
* HumeHealth
* Synchrony Financial
* Amazon
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###Key Responsibilities & Experience
* Handled customer support via email, live chat, and phone
* Resolved technical issues and order-related concerns efficiently
* Managed refunds, replacements, returns, and escalations
* Reviewed invoices and billing statements for accuracy
* Filed disputes and coordinated payment plan arrangements
* Processed billing inquiries and payment-related concerns
* Coordinated with warehouse and fulfillment teams
* Monitored Amazon reviews and customer feedback
* Maintained accurate documentation and service records
* Ensured SLA and SOP compliance
* Supported high-volume customer service environments
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###Core Skills
* Customer Support & Technical Troubleshooting
* B2B Customer Support Operations & Account Coordination
* Billing, Invoices & Payment Plan Management
* E-commerce Operations (Amazon, Shopify, Order Management)
* Inbox & Ticket Management
* Refunds, Returns & Dispute Handling
* Fulfillment Inquiry Coordination with Relevant Teams
* Documentation & Knowledge Base Creation
* Process Improvement & Workflow Optimization
* Clear Communication & Empathetic Support
* Spreadsheet Reporting (Google Sheets, Excel)
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### Tools & Platforms
* Gorgias
* Freshdesk
* Zendesk
* Shopify
* Google Workspace
* Microsoft 365
* Ring Central
* Slack
* Hubstaff
* Metabase
* Notion
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###Professional Strengths
* Detail-oriented professional with strong ownership and accountability
* Excellent written and verbal English communication skills
* Fast learner with the ability to quickly master new systems and workflows
* Highly organized, self-directed, and results-driven in remote environments
* Focused on driving customer satisfaction, retention, and long-term value
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Open to remote opportunities in Customer Support, E-commerce Operations, and Technical Support, with a focus on driving customer retention and service excellence.
Verified
