As a Collection Specialist, I was responsible for managing and maintaining a portfolio of accounts to ensure timely collection of outstanding payments. I communicated with clients through phone, email, and written correspondence to address billing concerns, negotiate payment terms, and resolve disputes. I worked closely with internal departments such as sales, billing, and customer service to reconcile discrepancies and improve payment processes. I ensured all collection activities complied with company policies and regulatory standards, while maintaining accurate records and documentation. Through proactive follow-ups and strategic collection efforts, I successfully reduced aged receivables and improved overall cash flow. Additionally, I prepared regular aging reports and provided updates on high-risk accounts to management.
