Experienced Manager in Membership and Guest Services with 14 years of experience working in Singapore’s casino industry. I have a proven track record of managing daily operations, overseeing multiple service counters, and providing top-tier guest support. My role involves handling diverse responsibilities such as conducting world check screenings and coordinating with various departments like compliance, security, events, IT, procurement, and more. I am skilled in managing high-pressure situations, such as addressing urgent security calls regarding barred patrons while simultaneously managing inquiries and emails from different stakeholders. With my ability to multitask and remain calm under pressure, I ensure smooth operations and maintain a high standard of service.
My tea-----------mbers often describe me as one of the best managers because I am approachable and always willing to guide them through challenges. I provide them with the necessary tools to succeed and offer support in a clear and patient manner. As a mentor, I take pride in being a good teacher, ensuring my team feels confident and well-prepared to handle their responsibilities.
