Administrative Virtual Assistant | Operations Coordinator (Route Planning & Scheduling)

Hi, I'm Analyn – Your reliable Administrative Assistant & Operations Coordinator from the Philippines.

I help businesses keep their business running like a machine — nothing gets missed or delayed, while delivering outstanding customer experiences through reliable administrative and customer support, real estate and healthcare operations assistance. I'm very good at appointment scheduling, calendar management, lead generation and lead qualification, CRM management using Zoho, property inspection coordination, route planning and staff scheduling, maintenance scheduling, vendor and supplier coordination, complaint de-escalation, and customer support via phone, email, and live chat.

Industries I have supported:
Pest control and home service, real estate and healthcare providers

Here's how I can support your business:
Administrative support
Personal Assistant support
Executive assistance
Calendar management
Appointment setting
Appointment scheduling
Inspection scheduling
Dispatching & Route Optimization
Property inspection coordination
Property maintenance coordination
Route planning and scheduling
Real-Time Schedule Management
Lead generation
Lead qualification
Lead follow-up
CRM management
Customer Relationship Management
Customer support via phone, email, chat
Billing inquiry resolution
Account updates
Payment processing
Order confirmation
Order tracking
Shipment tracking
Insurance eligibility verification
Benefits verification
Benefits education
Claims processing support
Claims status updates
Provider and pharmacy coordination
HIPAA compliance on patient information handling
Patient medical documentation
Data entry & data validation
Inbox & Email management
Documentation management
Social media management
Content creation & content posting
Social media engagement
Maintain accurate scheduling records
Update CRM to manage and organize leads
Tracking jobs in progress and flagging issues
Handle service requests and schedule modifications
Assist in improving efficiency and workflow processes

Tools I'm proficient at:
Zoho, Zoho Cliq, AWS, Zoho TeamInbox, Zoho Mail, Zoho Sheet, OMNI, Centene Member Management, Eligibility & Benefits Verification System, Claims & Billing Management Platform, AWS, Canva, Facebook, Instagram Slack, Zoom, WhatsApp, Microsoft Teams, Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), Google Workspace (Drive, Docs, Gmail, Forms, Sheets, Calendar), Keystone Scheduling Platform, Realtracs MLS, ShoringTime, ScribeWare, AI Tools ChatGPT, Google Gemini

My availability:
I am available to support your business full-time, part-time, or for a minimum of 10–15 hours per week. I am flexible to work Monday through Friday during U.S., Australian, New Zealand, Canadian, UK, and European business hours.

Let's work together. You'll find me
Strong organizational and multitasking abilities
Able to work independently while managing multiple priorities
Prior experience making outbound calls and scheduling
Excellent English communication skills (written and verbal)
With proven expeirence supporting pest control and/or home service industry
High integrity — I uphold strict confidentiality in handling client information
I proactively identify blockers or problems before they burn the entire operation
With reliable internet connection, noise canceling headset, and dedicated work environment

Invite me for an interview.
If you need an online assistant who has the right experience, can keep your operations organized, deliver exceptional customer support, and help your business run more efficiently. That's me. Message me today, and let's have a chat soon.