I'm a customer service professional and Special Needs Education graduate with over a year of experience handling phone, chat, and email support in a fast-paced BPO environment. I'm looking to bring my communication skills and teaching background into online tutoring.
At TTEC (Jan 2025–Jan 2026), I handled customer inquiries across multiple channels, met performance metrics for response time and satisfaction, and developed strong troubleshooting and problem-solving skills. I'm comfortable managing high-volume interactions while staying patient and clear — skills that translate directly to one-on-one tutoring.
I also hold a Bachelor of Special Needs Education from Cebu Technological University (graduated June 2026) and completed my teaching internship at Zapatera SPED Center, where I designed and delivered lessons for learners with diverse needs.
Customer service strengths:
Phone, chat, and email support
Performance metric-driven (response time, satisfaction scores)
Troubleshooting and escalation handling
Remote work discipline and schedule reliability
Teaching & tutoring capabilities:
Lesson planning for diverse learners
SPED-aware strategies (patience, adaptability, individualized pacing)
Strong written and spoken English (C2 level)
Tools I work with: Slack, Google Docs, Spreadsheets, Claude, ChatGPT, GoHighLevel, Growthhub
I'm seeking full-time and part-time roles — customer service, virtual assistant, or online tutoring. Based in Cebu, Philippines.
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