A Program and Project Manager, and an IT Operations Lead with over 10 years of experience across a diverse range of technology, both hardware infrastructure and software applications. Strong competencies in various Project Management disciplines, IT Service Management, and process excellence, leveraging ITIL and Lean Six Sigma certifications and project management experience. Proven ability to combine technical skills, ingenuity, and soft skills to lead project deployments and service improvement across the IT and operational landscape of a client.