ICT ONSITE SUPPORT AND BUILD AREA STAFF
Company: Acquire BPO
May 31 2023 to present
Troubleshoots minor equipment malfunction and corrects them as
directed by knowledge-based tool, IT Service Desk and/or Shift
Supervisor.
? Monitor user and system adherence to security standards.
? Evaluates and tests equipment, network/software, and
system tool products and submit recommendations to the
shift supervisor.
? Operates and monitors divisional operating systems,
platforms, network, servers and software and escalates
and/or resolves exceptions in accordance with established
procedure.
? Assist staff with installation, configuration and ongoing
usability of desktops, laptops, peripheral equipment and
software complying with given standards and guidelines.
? Escalates issues to higher level of support when needed.
? Document, track and monitor problems to ensure timely
resolution.
? Sets and loads computer equipment with required items and
prepares equipment for operations.
? Gathers and analyzes information about the user’s issue and
determines the best way to resolve their problem.
? Ensures hardware accessories are functional and usable.
Troubleshooting hardware issues is the primary scope of
support.
? Provides physical support to all system users.
? Acts as second layer of support to prepare machines for WFH
users, configures VPN for out of office environment and
arranges logistics of technology items for delivery for home
use.
