Executive & Administrative Support | Operations & CRM Management | Lead Generation & Client Relations

I help businesses stay organized, efficient, and growth-focused by combining strong administrative support with sales and CRM operations.

With 7+ years of experience, I’ve supported executives and cross-functional teams (Sales, Recruitment, HR, and Operations) while also contributing to lead generation, CRM management, and client coordination. I don’t just handle tasks—I help ensure operations run smoothly, pipelines stay accurate, and teams can focus on closing deals and scaling the business.I have hands-on experience in both inbound and outbound communication, including calls, emails, and outreach—supporting lead generation, client follow-ups, and day-to-day business communication across AU, NZ, UK, & US clients.

What I can help you with:
• Administrative & Executive Support – calendar and inbox management, scheduling, reports, documentation, and cross-team coordination

• CRM & Data Management (HubSpot, Manatal) – maintaining large-scale databases (500,000+ contacts), pipeline tracking, segmentation, data cleanup, and reporting accuracy

• Lead Generation & Sales Support (B2B) – prospecting via Apollo and LinkedIn, outbound and inbound outreach (calls, emails), lead nurturing, and supporting deal progression

• Client Communication & Coordination – handling inquiries, follow-ups, onboarding support, and maintaining clear communication across clients and internal teams

• Recruitment & HR Support – candidate screening, interview coordination, onboarding documentation, and HRIS management (Sprout HR)

• Operations & Process Improvement – building SOPs, trackers, onboarding workflows, and systems that improve efficiency and team alignment

• Cross-Functional Support & Problem Solving – working with Account Managers, Recruiters, HR, and Executives to keep operations aligned and issues resolved quickly

I also run my own handcraft business, where I built operational systems, managed customer communication, handled order fulfillment, and maintained day-to-day business operations—giving me a strong sense of ownership, accountability, and real-world problem-solving.
If you’re looking for someone reliable who can support both your operations and sales processes—while keeping everything organized and moving forward—I’d be glad to help.

ADDITIONAL SKILLS & TOOLS: Google Workspace, Microsoft Office, HubSpot, Xero, -----------, Sprout.HR, Slack, Microsoft Teams, Outlook, Desk 365, RP Data, Calendly, LinkedIn Sales Navigator, Manatal, Instantly, -----------, CloudTalk, AirCall, TelAir, ChatGPT, Claude, Canva, Meta Business Suite, Inventory Management, E-commerce Operations Support, Bookkeeping & Invoicing, Social Media Management, MailChimp, Mail Merge