I am a versatile Operations and Client Support professional with a background in high-stakes telecommunications, retail logistics, and service coordination. My career has been defined by a single goal: making complex systems run smoothly for both the business and the client.
Throughout my experience at Teleperformance and Ubiquity, I have mastered the art of "wearing many hats"—from orchestrating technician routes and inventory shipments to resolving high-level billing disputes and driving revenue through strategic upselling. I don't just solve problems; I identify the root cause to ensure they don't happen again.
Why work with me?
As a Virtual Assistant, I bring a unique "Account Manager" mindset to your business. I am not just looking to check off tasks; I am looking to improve your retention rates, streamline your scheduling, and handle your customer interactions with the same level of care that you would.
Core Competencies:
Operational Logistics: Route optimization, inventory tracking, and supply chain coordination.
Customer Retention & Growth: Negotiating contract terms to prevent churn and identifying upselling opportunities to boost revenue.
Technical & Financial Support: Tier 1 troubleshooting, payment processing, and complex billing dispute resolution.
Administrative Excellence: CRM management (Salesforce/Zendesk), calendar scheduling, and meticulous record-keeping.
I am currently seeking opportunities to partner with entrepreneurs and businesses as a Virtual Assistant, providing the high-level support needed to help your operations scale.
Let’s connect and discuss how I can take the operational weight off your shoulders so you can focus on the big picture.
