Results-driven professional with over five years of experience as a Team Leader in the BPO industry, demonstrating strong leadership and communication skills. Proven expertise in client relations and lead generation, seeking to leverage my background as an Appointment Setting Specialist. Adept at working professionally under pressure, with excellent verbal communication skills and basic proficiency in Excel and computer applications. I am eager to learn and undergo training to further enhance my abilities, committed to driving sales success and improving customer satisfaction while collaborating effectively with a team.