Customer Success Manager; Customer Manager, Service Order Administrator, Senior Accounts Receivable, Accounts Support , Customer Experience Management, Contracts Management Coordinator

Detail-oriented and organized with years of experience as Senior Accounts Receivable Specialist, Order Management Coordinator and Customer Manager.

My strong analytical skills allow me to identify trends, monitor key performance indicators, and implement process improvements, resulting in increased efficiency and reduced order cycle times. I am adept at managing customer inquiries and addressing concerns with professionalism and empathy, ensuring a positive experience throughout the ordering process.

A proactive problem-solver, I thrive in fast-paced environments and am committed to delivering exceptional service. My ability to multitask and prioritize effectively makes me an essential part of any team, driving the seamless execution of order management functions and contributing to overall business success.

Proficient in utilizing Salesforce, Oracle, SAP, Seibel, Fleetmatics, Zendesk and Microsoft Office.