I am an SMM with a strong foundation in operational support, customer service, and administrative tasks. My background includes managing social media accounts, creating content strategies, and conducting market research to enhance brand visibility and engagement. In addition, my experience as a hotel receptionist and call center agent has sharpened my communication, organization, and multitasking skills, allowing me to manage client relations and provide excellent customer support.
I am proficient in tools such as Notion, Trello, Meta Business Suite, Canva, and Capcut, and I am confident in handling various tasks like follow-up communication, transcription, and research. With my diverse experience, I am eager to take on roles that combine social media management with operational support, ensuring businesses can thrive both online and in their daily processes.
