I have over 6 years of experience in customer service, offering support for telecom, financial, and e-commerce accounts.
I am skilled in managing concerns related to billing, service upgrades, and technical assistance for telecom services, and I worked as a customer service advisor handling banking inquiries and transactions.
Skilled in handling consumer inquiries about their orders, requests for returns, and refunds, and placing orders online as an e-commerce support.
Experience in multichannel communication (chat, email, phone)
Proficient in CRM systems
CRM, Salesforce, Order Management System, Zendesk, Magento, Sharepoint, Work Flow Engine, Shopify, Gorgias
