Experienced Customer Support Specialist (Phone, Email, Live Chat) and Technical Support Representative with a strong background in multichannel support, troubleshooting, and process optimization. Proven ability to resolve inquiries efficiently, manage billing/subscription systems, and enhance customer satisfaction in fast-paced environments.
Skilled in lead generation, appointment setting, and CRM best practices, with expertise in data research, content moderation, and high-accuracy data entry. Proficient in Google Workspace, Microsoft Office, Slack, and logistics/shipping tools to streamline workflows and improve productivity.
