I bring over eight years of hands-on experience in the Amazon Marketplace, having worked as an Amazon Technical Specialist and Amazon Account Manager. I’ve also served as a Project Manager and worked directly with Amazon Seller Support as a Subject Matter Expert and Customer Service Representative.
Amazon Catalog Management & Troubleshooting> I have extensive experience with fixing and maintaining parent/child variation structures, resolving suppressed or inactive listings, fixing contribution conflicts, and rebuilding listing families to ensure accuracy and consistency. I’m comfortable analyzing backend errors, resolving content overrides, and working with flat files, including correcting flat file errors.
FBA & Fulfillment Operations> I regularly create and manage FBA inbound shipments, monitor stranded inventory, handle ASIN merge/split issues, and ensure proper prep, labeling, and inventory workflows. I’m experienced in coordinating with suppliers and freight forwarders, creating MCF orders, and managing both operational and catalog-related fulfillment issues.
Brand Content & Creative Management> I’ve created and updated A+ Content, maintained Brand Stores, supported seasonal campaign updates, and ensured content parity across multiple Amazon marketplaces.
Cross-Channel Marketplace Support> Beyond Amazon, I’ve managed catalog operations, and customer support on Walmart and Shopify, adding SKUs, updating images, handling variations, ensuring compliance, optimizing listings, contacting customers that left negative reviews/feedbacks, and troubleshooting issues as needed.
Customer Support & Operations> I’m skilled in customer service and order management using tools like Zendesk, Gorgias, eDesk, and various social platforms. I routinely generate reports using Amazon data and organize them in Google Sheets/Excel to support decision-making and performance tracking.
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