I am a learning and development professional specializing in courseware development and training delivery based on IBSTPI rubrics, ADDIE, and adult learning methodologies, which enabled me to work on various projects with different stakeholders and gain sufficient experience in:
- Contact center vendor management
- Curriculum content development
- Instructional design
- E-learning platform management/learning system management (LMS)
- Project management
- Training delivery management
- Knowledge base (KB)/Product Knowledge Curation
Outside of work, I enjoy photography, online gaming, and traveling.
