Healthcare Virtual Assistant and Customer Support & Operations Specialist with 4 years of experience supporting U.S. and U.K. healthcare and telecommunications clients.
My experience includes patient support, care coordination, insurance eligibility verification, Non-Emergency Medical Transportation (NEMT) coordination, customer retention, technical support, and CRM documentation. I've worked closely with patients, healthcare providers, insurance representatives, and internal teams to help keep daily operations organized and services running smoothly.
Throughout my career, I've supported healthcare workflows by coordinating patient transportation, verifying insurance benefits, managing patient onboarding and follow-ups for GLP-1 healthcare programs, and maintaining accurate documentation within CRM systems. I also have experience resolving customer concerns, processing account updates, and providing technical support across telecommunications services.
# HOW I CAN SUPPORT YOUR BUSINESS
**Healthcare Operations**
• Coordinate patient appointments, transportation, and follow-up activities to support continuity of care.
• Verify insurance eligibility and transportation benefits before scheduling services.
• Maintain organized patient records and CRM documentation to support efficient workflows.
**Customer Support & Operations**
• Resolve customer inquiries involving billing, account management, technical support, and service-related concerns.
• Manage account updates, service changes, and retention requests while maintaining a positive customer experience.
• Collaborate with internal teams to resolve issues efficiently and keep operations moving.
# SYSTEMS & TOOLS
**CRM & Communication**
• CRM Systems
• Five9
• Avaya
• Microsoft Teams
• Slack
• Zoom
**Productivity**
• Microsoft Office (Word, Excel, Outlook)
• Google Workspace
• Trello
# AVAILABILITY
Available for full-time opportunities supporting U.S. business hours (EST, CST, or PST).
If you're looking for a Healthcare Virtual Assistant or Customer Support professional to help support patient services, customer experience, and day-to-day operations, I'd be glad to connect.
