Hi, I’m Richelle!
A Digital Marketing Virtual Assistant & Email Support Pro with 10+ years of experience in customer service and team leadership.
What I Do Best:
* Virtual Assistance
– Scheduling, research, invoicing, admin tasks, travel coordinator & keeping you organized.
* TikTok Marketing & Agency Support
– Supporting TikTok marketing campaigns through creator outreach, influencer management, campaign coordination, lead generation, account management, trend research, content planning, performance tracking, and client communication to help brands grow their presence and achieve marketing goals.
* Customer Support Leadership
– Training, coaching, delegating tasks, and keeping teams motivated.
* Customer Service
- Handling customer inquiries, resolving issues, and ensuring a positive experience with a business.
* Inbox & Email Management
– Solving issues, handling support, and keeping responses fast & efficient.
* Social Media Management
- Creating and publishing content on social media platforms. It also includes engaging with the target audience, monitoring brand mentions, responding to comments and messages, and strategizing campaigns to increase brand awareness, drive engagement, and achieve marketing goals.
* Lead Generation
- Identifying and attracting potential clients or customers for a business. Includes researching target audiences, gathering contact information, qualifying leads, and building lists of prospective customers.
* Graphic Design
- Creating visually compelling designs that effectively communicate messages, enhance brands, and engage audiences across various platforms.
Proficient in a variety of tools and applications:
* CRM – Zendesk, Salesforce, Bliss
* Sales Engagement Platforms - -----------, LinkedIn Sales Navigator, Instantly
* Creative tools - Canva, CapCut, Adobe
* Project Management - Monday, Trello
* AI - ChatGPT, Sintra, FastMoss
* E-commerce intelligence platform - Helium10
* Partner Management Platform - TikTok Partner Center, Cruva (Uptik)
* Social Media Platforms - Facebook, Instagram, Youtube, TikTok, Linkedin
* Communication - MS Teams, Slack, Zoom, -----------, Skype, Viber, WhatsApp, Skool, Lark
* G Suite - Docs, Drive, Sheets, Meet
* Office Suite - Microsoft Office
Let me handle the chaos, so you can focus on what matters, whether it’s growing your business or taking that well-deserved nap!
Let’s connect so I can help you build your empire!
Verified
