JM is a Computer Engineer/multi-functional professional who offers services in appointment setting, executive support, administrative support, automation assistance, email and calendar management, data entry, data security, project management, research tasks, client communication, billing assistance, technical support, software development, customer support and general administrative support.
Recently, he served as Appointment Setter for a US-based company for 8 months (seasonal/contractual) where he handled appointment setting, CRM updates, client communication, cost computation, and billing assistance. He matched clients with doulas based on preferences, scheduled interviews, responded to inquiries, managed service trackers, and supported billing department for clients' payment processing. This role strengthened his skills in client engagement, schedule management, accurate documentation, and confidential handling of sensitive information.
Before that, JM worked at Accenture Philippines as a Client Data Protection Plan Management Practitioner for global accounts (Pinterest and ServiceNow, Inc.) for more than 2 years. He is a certified CDP Lead. He coordinated with cross-functional stakeholders to manage contract mobilization, conduct risk assessments, and drive timely compliance reviews, reducing potential audit findings and escalation risks. This experience improved his workflow management, administrative support, executive support, stakeholder coordination, and quality control which are essential in virtual assistance.
Earlier at Accenture, he served as a Software Developer for 1 year specializing in SAP ABAP. He designed, built and tested application components, created automated unit test scripts, ensured complete documentation, and collaborated with architects and developers. This strengthened his analytical thinking and ability to work with complex systems and structured data which translates well to tasks like data entry, technical support, CRM maintenance, and process optimization in VA spectrum.
JM also worked as a Tech Support Practitioner at Accenture for 6 months providing remote desktop assistance for Best Buy Geek Squad where he diagnosed and resolved complex system, network, and device issues, improving first-contact resolution and reducing repeat tickets through chat and call. He consistently achieved high customer satisfaction scores by providing timely, accurate solutions, earning positive client feedback and team leaders’ recognition.
He was once a Customer Support at Concentrix for 6 months resolving high-volume customer billing inquiries, payment concerns, account updates, service troubleshooting requests and selling of products. This experience built a strong foundation in communication, support services, and customer handling.
Since college (from 2014/1st Year), he learned PHP, HTML, CSS, C++, Python, Raspbian, Database creation and management tools, software/application testing, web development, computer hardware troubleshooting and many more. These learnings were applied in creating his software projects even in thesis project implementation (with tangible output) and were applied even up to his Accenture journey.
CRM Tools: Workday, -----------
Programming Tools: SAP, Raspberry Pi, Quartus, Apache Netbeans, MySQL Workbench, Arduino, XAMPP
Database Tools: MySQL, SQLite, PHPMyAdmin
Tech Support Tools: Citrix, LogMeIn Rescue
Go-to Tools: Canva, Google Workspace, Microsoft 365
Other Tools: Hubstaff, OpenPhone, Slack, Zoom, Skype, WhatsApp, ThingSpeak
Feeling burnt out from handling everything on your own? Hire me if you're looking for smart, results-driven support that can free up your time and help convert your pains into success stories.
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