• Patient Scheduling & Communication:
Schedule, confirm, and reschedule patient appointments.
Manage patient inquiries via phone, email, or messaging platforms
Send reminders to patients regarding upcoming appointments, test results, or follow-up care.
Assist with patient’s Intake.
• Administrative Tasks:
Handle insurance verifications, authorizations, and billing inquiries.
Process and submit medical claims, following up on unpaid or rejected claims.
Perform data entry and updating patient Electronic Health Records (EHR).
Manage healthcare provider calendars and coordinate appointments.
• Document & Record Management:
Maintain accurate and updated medical records in compliance with healthcare regulations such as HIPAA.
File and organize electronic documents, lab results, prescriptions, and patient reports.
• Billing and Coding Support:
Assist with medical billing, coding, and invoicing.
Manage accounts receivable and follow up with insurance companies for reimbursements.
Generate financial reports for the healthcare provider or clinic as needed.
• Patient Care Coordination:
Assist in coordinating patient referrals, and follow-up visits.
Ensure seamless communication between patients, healthcare providers, and specialists.
Handle non-clinical inquiries.
• Eighteen years in a Contact Center Industry, my experience as a front-line customer service representative, quality analyst, coach/team lead/supervisor and assistant call center manager enhance my oral and written communication skills to the optimum level
• Solid organizational skill, time management skills
• Results oriented and excellent interpersonal skills hence the ability to lead and motivate people
• Progressive leadership experiences have created for surpassing and even meeting above and beyond client’s objectives and goals
• Attended intensive credit card services and sales training in Jacksonville, Florida
• Six Sigma Green Belt Certified
• HIPAA Trained and Certified in Medical Billing
