Hi I am Rhobie, your virtual all around assistant.
Graduated under Accounting and Business Management
3 years as freelance Personal Executive Assistant
4 years working in BPO and in Virtual Assistant Industry
Accounts I handled:
Financial and UK Electric
Telco - US internet and prepaid
Travel - Worldwide Travel website
E-Commerce - Worldwide Shoe Brand
Travel - Travel Agency
Content Moderation - Worldwide Dating App
E-Commerce - Worldwide logistic
Travel Coordination - Travel Agency
Retail - Outdoor Experience
Here’s how I can help you with my experience!
Excellent Communication Skills
I am proficient handling inbound and outbound calls through my experience. I have proven a track record of delivering exceptional support in various accounts I have handled.
Problem Solving Abilities
The main goal for me is to provide customer satisfaction and loyalty. I am a sweet talker when it comes to sales and an eager representative when it comes to providing the right answer and solution for the customer's problem.
Organizational Skills
I’ve been handling customer also personally. My experience on being a executive assistant honed my ability to manage schedules, prioritized task, and handle administrative duties that can help streamline your operations.
CRM PROFICIENCY
I am able to utilized tools that are familiar with me like the back of my hand. In this way I can manage to track issues and follow up efficiently, ensuring a seamless experience with my work.
What are the tools I am efficient with:
* Salesforce
* NICE
* Zendesk
* AVAYA
* Trello
* -----------
* Calendly
* Quickbooks
* Travefy
* Tern
* Adobe
* Microsoft tools
* Notion
* Clio
CROSS-SELLING & UPSELLING
Working with various accounts that is mandatory to do sales allow me to identify opportunities for additional services or product that could benefit the customer and enhancing their overall value.
CUSTOMER-CENTRIC APPROACH
My expertise to build strong relationships with customers and understanding their needs and exceeding their expectations due to the experience and knowledge that I have.
