I am an experienced Product Training Unit Lead with a strong background in training, process optimization, and customer success. At TaxDome LLC, I designed streamlined internal processes that enhanced operational efficiency for client-facing teams. I developed and executed comprehensive onboarding programs, ensuring new hires transitioned smoothly to certified roles. My oversight of training delivery for Customer Support and Sales teams emphasized quality and effectiveness.
I began my career as a Customer Success Representative, quickly advancing to Supervisor within six months, then transitioning to a dual role as Quality Assurance Specialist and Product Trainer. In January 2024, I was promoted to Product Training Unit Lead. Additionally, I taught ESL to Japanese students at Willies English Online, delivering personalized lessons and engaging content.
I am proficient in various software tools, including GSuite, MS Office, TaxDome, HelpScout, Intercom, and more, which enhance my ability to manage training and documentation effectively. With a commitment to fostering team success, I ensure every employee has the knowledge and skills to excel.
